Shipping Policy

Rates & Delivery Times

  • We offer a flat rate of $8.95 for shipping Australia-wide.
  • Enjoy FREE shipping on orders over $50.
  • Our shipping partners are Australia Post and Sendle.
  • Standard delivery typically takes 2-8 business days, depending on your location and carrier processing times.

Fulfilment Process

  • We fulfill orders within 48 hours of the order being placed during standard Australian business days and times - Monday to Friday 9AM to 5PM.
  • Once your order is fulfilled, you’ll receive an email notification.

Customer Responsibility

  • Please ensure your shipping details are accurate at the time of purchase.
  • If you notice an error, contact us immediately to correct it.
  • Make sure your mailbox is secure to receive your package safely.

General Terms

  • embi ooc currently ships within Australia only.
  • Shipping delays may occur due to Australia Post or Sendle handling times.
  • To maintain product quality, all items are shipped sealed, fresh, unused, and unopened.

For further inquiries, reach us at embiooc@gmail.com.

Refund Policy

If you encounter any issues with your purchase, please contact us at embiooc@gmail.com.

Quality Assurance
We thoroughly inspect all products before packing to ensure the highest quality.

Returns for Faulty Items

  • embi ooc offers a 7-day return window for defective or faulty items.
  • Items that have been opened or used without faults are not eligible for change-of-mind returns.
  • To qualify for a refund, items must be returned in their original condition, including all packaging, manuals, instructions, and accessories. Incomplete returns may not qualify for a refund.

Return Process

  • Before returning an item, email us at embiooc@gmail.com within 7 days of receiving your order. Please include the reason for the return, and we will provide you with return postage details if your return is approved.
  • Return shipping costs are the responsibility of the sender.
  • We will notify you by email once we receive and process your return.

Refund Timeline

  • Refunds will be processed within 3 days of receiving the returned item(s).

Consumer Guarantees
Our products come with the consumer guarantees outlined in the Australian Consumer Law.

Privacy Policy

This Privacy Policy outlines how embi OOC ("Site", "we", "us", or "our") collects, uses, and discloses your personal information when you interact with us, whether by visiting optimaloralcare.au, using our services, or making a purchase (collectively, the "Services"). "You" and "your" refer to the user of the Services, including customers, website visitors, or any other individuals whose information we collect.

Acceptance of Privacy Policy
By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please refrain from using our Services.

Updates to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, legal obligations, or operational requirements. Revised policies will be posted on the Site, and the "Last updated" date will be revised accordingly.

Information Collection and Use
We collect personal information to provide and enhance our Services. This information varies based on your interaction with us and includes:

  • Direct Information:
  • Automatically Collected Information:
  • Information from Third Parties:

Use of Personal Information
We use your personal information for:

  • Providing Services: Processing payments, fulfilling orders, managing accounts, arranging shipping, handling returns, and facilitating reviews.
  • Marketing and Advertising: Sending promotional communications and tailoring advertisements.
  • Security and Fraud Prevention: Detecting and addressing potential fraudulent or illegal activities.
  • Communication: Providing customer support and enhancing our Services.

Disclosure of Personal Information
We may share your personal information with:

  • Service Providers: Vendors who assist in IT management, payment processing, data analytics, customer support, cloud storage, and shipping.
  • Business and Marketing Partners: Partners, including Shopify, who help us provide Services and advertising.
  • Corporate Affiliates: To operate and manage our business effectively.
  • Legal Obligations: To comply with laws, enforce terms of service, or protect our rights.

User-Generated Content
Any content you post publicly through the Services is accessible to anyone. We are not responsible for the privacy or security of such information.

Third-Party Websites and Links
Our Site may link to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before providing any information.

Children’s Data
Our Services are not intended for children. If you believe a child has provided us with personal information, please contact us to request its deletion.

Security and Retention
We implement security measures to protect your personal information, though perfect security cannot be guaranteed. We retain your information as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices
Depending on your location, you may have rights related to your personal information, such as:

  • Access and Know: Request access to the personal information we hold about you.
  • Delete: Request the deletion of your personal information.
  • Correct: Request corrections to inaccurate information.
  • Portability: Request a copy of your personal information and transfer it to a third party.
  • Restrict Processing: Request limitations on how we process your personal information.
  • Withdraw Consent: Withdraw consent where applicable.
  • Manage Communications: Opt-out of promotional communications.

To exercise your rights, contact us at embiooc@gmail.com. We may need to verify your identity before processing your request.

Complaints
If you have concerns about how we handle your personal information, please contact us. If you are unsatisfied with our response, you may lodge a complaint with your local data protection authority.

International Data Transfers
Your personal information may be transferred, stored, and processed outside your country, including the United States. We use recognized transfer mechanisms for these transfers to ensure your data is protected.

Contact Us
For questions about this Privacy Policy or to exercise your rights, email us at embiooc@gmail.com.

Terms of Service

Overview
This website is operated by embi OOC. Throughout the site, “we,” “us,” and “our” refer to embi OOC. By accessing or using our website and services, you agree to be bound by these Terms of Service (“Terms”). These Terms apply to all users, including browsers, vendors, customers, merchants, and content contributors. If you do not agree with any part of these Terms, please do not use our website or services. We reserve the right to update or change these Terms at any time, and your continued use of the site constitutes acceptance of those changes.

Section 1 - Online Store Terms
By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence or that you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for illegal or unauthorized purposes, and you must not violate any laws in your jurisdiction, including copyright laws. Any breach of these Terms may result in immediate termination of your services.

Section 2 - General Conditions
We reserve the right to refuse service to anyone at any time. Your content (excluding credit card information) may be transferred unencrypted and adapted to various networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, or exploit any part of the service without our express written permission.

Section 3 - Accuracy of Information
We are not responsible if the information on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for decision-making. We reserve the right to modify the contents of this site at any time without obligation to update any information.

Section 4 - Modifications to Services and Prices
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the service or any part thereof without notice at any time. We are not liable for any modification, price change, suspension, or discontinuance of the service.

Section 5 - Products or Services
Certain products or services may be available exclusively online and may have limited quantities. These are subject to return or exchange according to our Refund Policy. We strive to display product colors and images accurately, but we cannot guarantee that your monitor’s display will be accurate. We reserve the right to limit sales or quantities of any products or services to any person or jurisdiction and to discontinue any product at any time.

Section 6 - Accuracy of Account and Billing Information
We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, household, or order. In such cases, we will attempt to notify you using the contact information provided. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. For more details, please review our Refund Policy.

Section 7 - Optional Tools
We may provide access to third-party tools over which we have no control. You acknowledge that we provide access to such tools “as is” without warranties or conditions of any kind. We have no liability arising from your use of these optional tools.

Section 8 - Third-Party Links
Our site may include links to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites. Any transactions made in connection with third-party websites are at your own risk, and you should review their policies before engaging in any transaction.

Section 9 - User Comments, Feedback, and Other Submissions
By submitting comments, suggestions, or other materials (collectively, “comments”) to us, you grant us the right to edit, copy, publish, and distribute them in any medium. We are under no obligation to maintain comments in confidence, pay compensation, or respond to comments. We may remove content that we deem unlawful, offensive, or objectionable at our sole discretion.

Section 10 - Personal Information
Your submission of personal information is governed by our Privacy Policy.

Section 11 - Errors, Inaccuracies, and Omissions
Occasionally, there may be errors or inaccuracies on our site related to product descriptions, pricing, promotions, or availability. We reserve the right to correct any errors and to update information or cancel orders if any information in the service is inaccurate at any time without prior notice.

Section 12 - Prohibited Uses
You are prohibited from using the site or its content for unlawful purposes, to solicit unlawful acts, or to violate any laws or regulations. Other prohibited uses include infringing upon intellectual property rights, submitting false or misleading information, and uploading harmful code. We reserve the right to terminate your use of the service for violating any prohibited uses.

Section 13 - Disclaimer of Warranties; Limitation of Liability
We do not guarantee that your use of our service will be uninterrupted or error-free. The service and all products provided are “as is” and “as available” without warranties or conditions of any kind. We are not liable for any damages arising from your use of the service or products, including lost profits, data loss, or other similar damages.

Section 14 - Indemnification
You agree to indemnify and hold embi OOC, our affiliates, and employees harmless from any claims or demands arising from your breach of these Terms or your violation of any law or the rights of a third party.

Section 15 - Severability
If any provision of these Terms is deemed unlawful or unenforceable, it will still be enforceable to the fullest extent permitted by law. The unenforceable portion will not affect the validity of the remaining provisions.

Section 16 - Termination
These Terms are effective until terminated by either you or us. You may terminate these Terms by ceasing to use our site. We may terminate this agreement at any time if you fail to comply with any part of these Terms, and you will remain liable for all amounts due up to and including the date of termination.

Section 17 - Entire Agreement
These Terms, along with any policies or operating rules posted by us, constitute the entire agreement between you and us, superseding any prior agreements or communications.

Section 18 - Governing Law
These Terms and any separate agreements shall be governed by and construed in accordance with the laws of Australia.

Section 19 - Changes to Terms of Service
We reserve the right to update or change these Terms at our sole discretion. It is your responsibility to check our website periodically for changes. Continued use of our site after any changes constitutes acceptance of those changes.

Section 20 - Contact Information
For any questions about these Terms of Service, please contact us at embiooc@gmail.com.